Effective Date: [2025-05-21]
Last Updated: [2025-05-22]
At T-MetroRider, we strive to ensure customer satisfaction. If you are not happy with your purchase, you may return the item(s) in accordance with the terms outlined below.
1. Eligibility for Returns
- Items must be returned within [Insert Timeframe, e.g., 30 days] of the delivery date.
- Items must be unused, undamaged, and in their original packaging.
- Certain items, such as personalized products or clearance items, are not eligible for returns unless defective or damaged.
2. Return Process
- Contact us at [email protected] to initiate a return request.
- Provide your order number, reason for return, and photos (if applicable).
- Once approved, ship the item(s) to:
Return Address:
2 Commercial Street, Birmingham, England, B1 1RS - Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
- Refunds will be issued to the original payment method within [Insert Timeframe, e.g., 7-10 business days] after we receive and inspect the returned item(s).
- Shipping fees are non-refundable unless the return is due to our error.
- If the item is deemed ineligible for return (e.g., used or damaged), no refund will be issued.
4. Exchanges
If you wish to exchange an item, please follow the return process and place a new order for the desired item.
5. Contact Us
For questions about our return policy, please reach out to us at:
Email: [email protected]
Address: 2 Commercial Street, Birmingham, England, B1 1RS
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